Core business functions, such as Accounting and Operations, depend on Sales Operations for data, analytics and effective customer service. These
deliverables to the rest of the company are valuable opportunities for Sales to demonstrate leadership.
ALTAVI evaluates the interactions between Sales and the rest of the organization. We listen to the functions that receive Sales and Service-Work, identifying sources of conflict, error, inefficiency, and excess cost across process and technology. Many of these conflicts drag on profitability, but there is no way of knowing how much value the organization is losing.
Whether Sales data is not formatted correctly, or Customer Service is scheduling orders before getting the OK from Operations, we clear up the conflict with simple solutions, structuring the solution across analytics, microservices and cross-functional processes. The value of increased consistency to the organization as a whole is often substantially underestimated.
Demand-Driven Results | KPIs
With a more dependable, efficient and transparent Sales and
Service division, each business function sees reductions in SG&A as a
percentage of spend, but more importantly, they see direct improvement in the
KPIs that matter to them.
Change Order Cycle Time
Day Sales Outstanding (DSO)
Customer Lifetime Value (CLV)
Customer Acquisition Cost (CAC)
Elevating Sales Operations for the Entire Business
It is more vital than ever for Sales to gain internal trust because there is so much to say. Sales data can provide data-driven insight, but in order to inspire action, Sales must demonstrate discipline and leadership.
Spreading influence throughout the business, Sales carries the actionable voice of customer, enabling the quick adaption to changing market conditions, the anticipation of emerging customer demand, and the achievement sustainable competitive advantage.
Why the ALTAVI Team?
who drove real, sustainable change in mid-market multinationals and now deliver ROI to sales and across the enterprise.
Sales Operations Consultants
who connect and consolidate client activities to drive success and a more satisfying customer experience.
who design, implement, and integrate solutions and systems that improve sales with tried and true practices.